BI SIG: Dissolving the Myths of CRM
Cary Fulbright, Senior Vice President of Marketing & Products - Salesforce.com
Dissolving the Myths of Customer Relationship Management
When most people think about Customer Relationship Management, they imagine a costly solution that takes years to implement and often fails to deliver on its promises. Customer Relationship Management is often associated with complicated hardware and software that requires intense effort from IT and Development personnel.
An alternative is to use an online service. The advantages of online services are discussed and contrasted with a client/server implementation. The respective Total Cost of Ownership is compared, and examples of online services are given.
About the Presenter
Cary Fulbright is senior vice president of marketing and products for salesforce.com, where he is responsible for marketing and product strategy.
Fulbright has driven strategic planning, product and marketing strategy, branding, and operational execution at companies including ePeople, SAP, Autodesk, and Software Publishing Corp. Prior to joining salesforce.com in 2000, he was Vice President of Product Marketing at ePeople. Fulbright has held a number of senior marketing and product management roles in major software companies, including SAP Labs, where he focused on customer relationship management and Internet applications such as employee self service and business-to-business procurement; Autodesk, where his product group accounted for 90% of company revenues; and SPC, where he was responsible for Harvard Graphics, the leading presentation graphics product. He also worked in advertising and public relations with J. Walter Thompson and Hill & Knowlton.
Fulbright holds a BS in international politics from Georgetown University, a JD also from Georgetown, and an MBA from the University of California/Berkeley.
Lucie Stern Center
1305 Middlefield Rd.
Palo Alto, CA
6:30-7:00pm registration/networking/refreshments (please arrive before 7:00 PM)
7:00-8:30pm presentation and discussion
$15 for non-SDForum Members
No charge for SDForum members and students with ID
No registration required
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