BI SIG: Balanced Scorecard
Knowledge Workers Delivering on Management's Strategy
Cheryl Stepney - Microsoft
Click here to view Cheryl Stepney's presentation.
Balanced Scorecard – Knowledge Workers Delivering on Management's Strategy
Measuring a company's success with its financial accounting records has been the traditional method – but that does not work any more! With the economy being what it is today, short term decisions are being made to make the numbers looks good to Wall Street. This affects its people, its technology, its processes and its long term organizational health. Want a new approach? Consider the Balanced Scorecard as a compliment to your business efforts to ensure that your Knowledge Workers are delivering on the Management Team's Strategic Direction.
This talk will use 2 case studies of companies which implemented the Balanced Scorecard and the business benefits that they achieved. The speaker will share practical advice on how to get started on defining the 4 essential areas of "balanced focus": Customers, Internal Processes, Learning & Growth and, yes, Financial. Are your people doing the right thing every day for the business? A Balanced Scorecard Project Model will be shared with example measures for thinking through your own businesses.
About the Presenter
Cheryl has 30 years of experience in Information Technology, with Accenture, AT&T, Oracle Corporation, and Macromedia. She was CEO of Empowerment Associates Inc. for 8 years before joining Microsoft Corporation. Cheryl speaks and writes on the subject of empowering the knowledge worker. She has advised hundreds of organizations on their Data Warehousing and Business Intelligence strategies, to find the operational improvements for the business rather than just deploying technology for technology sake.
Ms. Stepney leverages her degrees in Computer Science at Roosevelt, Executive MBA from Northwestern University’s Kellogg Business School and a Management Operations MBA from University of Minnesota’s Carlson School of Management to help train workers and businesses in Knowledge Management.
Lucie Stern Center
1305 Middlefield Rd.
Palo Alto, CA
6:30-7:00pm registration/networking/refreshments (please arrive before 7:00 PM)
7:00-8:30pm presentation and discussion
$15 for non-SDForum Members
No charge for SDForum members and students with ID
No registration required
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