Voice SIG: The Future of VUI Design
What voice user interfaces need to be like if people are really going to use them.
Bill Byrne, Manager of Dialog Design and Development - SAP
Cubberly Community Center
4000 Middlefield Rd. Room H-1
Palo Alto, CA
6:00-6:30pm Registration / Networking / Refreshments (Free Pizza!)
6:30-8:00pm Presentation / Q&A
$10 for non-SDForum Members
No charge for SDForum members and students with ID
Most people in the voice industry today accept that the best voice user interfaces (VUIs) are those that use conversational language and that are "socially aware". But even the best VUIs lack the functionality that would allow them to adapt to the learning curve and constantly changing expectations of most users. In this talk I'll first cover the prerequisites of good VUI design and then focus on the personalization challenges that all VUIs face. I'll point out particular examples that call for another look at the linguistic and social principles that many have relied on to design first-generation voice applications.
Bill Byrne is Manager of Dialog Design and Development at SAP Labs' Voice Center in Palo Alto, California. He and his group are currently working to design and implement voice user interfaces to many of SAP's existing enterprise applications. Bill is especially interested in personalization techniques for voice applications that adapt to both expert and novice users' needs. Before joining SAP Labs, Bill spent two years at General Magic, Inc. as Director of Speech and Language. In addition to several other applications, Bill and his team designed and developed Onstar's Virtual Advisor, a hands-free, in-vehicle voice application providing users with email, stock quotes, weather, news, sports, entertainment, and traffic reports. To date it remains one of the largest deployed applications written in VoiceXML. Bill has also spent three years as a lecturer at Santa Clara University where he taught linguistics and language courses. Bill holds a Ph.D. in Linguistics from the University of California, San Diego. Bill is a contributor to The VoiceXML Review, the VoiceXML Forum’s electronic magazine (see June issue).