Software Architecture & Platform SIG: LiveOps Cloud Contact Center Platform

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Description

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    Brief summary of the platform - The LiveOps Cloud Contact Center Platform delivers advanced multichannel contact center functionality in the cloud with enterprise-grade reliability, flexibility, scalability, and security. The platform connects to a wide variety of interaction channels (voice, web chat, email, SMS, Twitter, Facebook) and routes tens of millions of complex customer interactions per year, all while providing fault tolerance and disaster-recovery using a redundant, active-active data center architecture.

    Presenter:
    Keith R. McFarlane is CTO, Cloud Platform & Telephony at LiveOps, Inc., a company that provides a cloud-based multichannel contact center platform and applications. He has 20 years of experience designing and developing large-scale contact center and CRM systems.
     

    Location:
    LinkedIn
    2027 Stierlin Court
    Mountain View, CA

    Agenda:

    6:30 - 7:00 p.m. Registration/Networking/Refreshments/Pizza

    7:00 - 9:00 p.m. Presentations



    Price:

    $20 at the door for non-SVForum members

    No charge for SVForum members

    No registration required



    Software Architecture and Platform SIG